Return and Cancellation Policy

🛍️ Return Policy – Saymmo

You may return your order within 60 days of receipt, provided the item is unused and in its original condition.

If the item is defective, please send a photo to our customer service team. In many cases, we can resolve the issue without requiring a return.

We aim to refund the amount within 5 business days after receiving the returned item or after approving your photographic documentation.

Please note that beauty products and items purchased on sale or at a discount cannot be returned.

📦 How Do I Return an Item by Mail?

You may request an exchange (e.g., different size or color) or a refund within 30 days of receipt, as long as the package is returned to a parcel center near you.

Please always contact us first before returning any item.

1️⃣ Contact Us

Send an email to 📧 support@saymmo.com to obtain the correct return address.

We work with multiple distribution centers, so the return address depends on the item and the reason for the return.

2️⃣ Prepare Your Package

  • Return the item in its original packaging

  • Include a note with your order number

  • Pack the item carefully to avoid damage during transit

3️⃣ Ship the Package

You are responsible for the return shipment. We strongly recommend using a tracked shipping service, such as:

  • UPS

  • USPS

  • FedEx

  • DHL

Once you have shipped the package, please contact us again at support@saymmo.com and let us know whether you prefer a refund or an exchange.

Important:
Our headquarters are located outside the European Union, and all returns must be sent to our supplier outside of Europe.

4️⃣ Receive Your Exchange or Refund

As soon as we have received and approved the returned item, we will send the requested replacement or issue your refund as quickly as possible.

❌ Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at 📧 support@saymmo.com.

  • Orders cancelled within 24 hours of placement receive a full refund

  • If the item has already shipped, please wait until delivery and then follow the standard return procedure

🚚 Return Shipping Costs

  • Return shipping costs are the responsibility of the customer

  • Shipping fees are non-refundable

  • Original shipping costs will be deducted from refunded amounts

  • Delivery time for exchanged items may vary depending on location

✅ Recommendation

For security and documentation purposes, we strongly recommend using a tracked shipping service (UPS, USPS, FedEx, or DHL) or purchasing shipping insurance.